Description

House of Mufflers & Brakes is located at 301 Fort Crook Rd N Bellevue, NE 68005 | Phone: +1 402-293-1800

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301 Fort Crook Rd N Bellevue NE 68005

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House of Mufflers & Brakes
4.4
Based on 62 reviews
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Brandie White
Brandie White
00:20 26 Aug 20
Do not take your car here! When he does something wrong he won't admit it. Blames it on you! Says it was wrong before... he did work on it! DO NOT GO HERE unless you have proof of how every single part is before you take it to him. He is that nightmare of taking your car to a mechanic who breaks something so you have to come back and pay more money to fix whatever it is they broke! And he is so rude when you confront him about it. DO NOT GO HERE!!!!read more
Jacob White
Jacob White
00:16 26 Aug 20
This place seemed like an upstanding place when i arrived. Tech seemed knowledgeable but overall impression of... employees and the shop was not as overwhelming.. this owner is going to try to fill your heads with facts that are untrue. Im sure he will try to make what i say now in some way dis credible. I promise all of you looking for a shop to go to this is not the one for you. "Facts of story." I took my truck in for an alignment and basic check. I called him prior to getting off work and he said it will be done by the time you are here. I showed up and it wasnt done. I was not impatient i didnt ask whats taking so long he offered up the exuse i don't k ow whats taking so long all the parts under there are new. I agreed.. btw all the parts under there where installed by me With the help of my dad who is a former tech for ford for 35 years. If we had had the ability to align our selves we would have. Anyway it finally gets done i said thanks and had no problems with service enjoyed dealing with them and was on my way. And then bam. I notice out of nowhere that my tire looks crooked.. after a closer inspection i notice that the bracket for chamber is destroyed and i instantly call them for a fix. Only to find out that according to him with all his wisdom my chamber bolt is installed wrong. I said then why did you not say something previous to doing the alignment. He replied that all of his mechanics are brand new and he dosent have the time to supervise everything. In my head im thinking why would you let someone who dosent know anything about aligning a vehicle align it and allow a customer to drive it. Then he proceeded to tell me that he has been doing this for 50 years and has never seen a chamber installed like this.. Then stated that well yes they can be installed like this but thats just not how he has ever installed it. So you seriously cant tell me it was wrong then say well its not but in my experience it is. That litterally makes no sence. After telling him the facts that it was right and after he had just decided to charge me 125 dollars to fix what he said was wrong he was unpleased espically because i said i wouldnt pay because he never checked with me prior to charging me for work which i had no idea was even being done. He then said he was zeroing out my account of what i owed and i was never to come back here again. He ruined my new parts did nothing right and got mad when i confronted him about it and asked him to fix. I promise you this is the worst place to take your vehicle for anything. If you cant do basic work correctly and all you have is new people with no experience doing work i dont care how many years of experience you yourself claim to have your shop dosen't share that same experince nor dose the workmenship that comes out of it.read more
Brian Hawkins
Brian Hawkins
22:46 21 Jun 20
I was having issues with another establishment getting a quote for a problem I had. Justin was able to get me in and... give me a quote for my problem at a reasonable price. I also had him look at a couple of other problems and he gave me quotes on that.read more
Theresa Love-Hug
Theresa Love-Hug
17:36 27 May 20
Great service from Justin! Our first visit here, and he did a great job - timely and friendly service.
Garrett Parmenter
Garrett Parmenter
17:01 16 Mar 20
Justin answered my call on the first dial and recommended I come in so he could see what they were dealing with. I had... parts so they only charged me labor. Putting back in a stock exhaust after the previous owner installed something terrible. I had removed the previous exhaust myself but I'm fairly confident with the pace Justin worked at I could have let him do it and we still would not have hit an hour in labor for the whole repair/install. If they were trying to upsell me it would have been easy to at the least sell me some expensive exhaust clamps. This never happened! Justin installed the exhaust nearly how the factory would have. All hangers in place and properly attached. I'm happy with the repair and looking at the way the shop responds to negative feedback I'm confident that if I were ever to have an issue with their work, they would happily fix the problemread more
Mohan Krishna
Mohan Krishna
11:42 07 Jan 20
Great work, honest assessments and reasonable prices. I was able to get my car in quickly and it was done quickly just... as he promised! I have gone there 3 times in the past year and will go back in a heartbeat.read more
Samuel Stevenson
Samuel Stevenson
18:27 27 Dec 19
Justin and the team consistently perform great work at a fair price. If it isn't broke, they won't replace it and... charge you anyways like some less scrupulous repair places. I recommend them to everyone I know for brake and exhaust work.read more
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