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Tuffy Tire & Auto Service Center is located at 714 N Washington St Papillion, NE 68046 | Phone: +1 402-596-0700

Location

714 N Washington St Papillion NE 68046

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Google Reviews
Tuffy Tire & Auto Service Center
3.9
Based on 176 reviews
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Dylan
Dylan
22:23 30 Apr 21
Jason and Nick went out of their way to help me get my issue resolved and made sure the work was to my liking!
Shawn McGrane
Shawn McGrane
04:29 08 Apr 21
They got rid of the Bellevue location so I went to Papillion.This place has always been honest to me. The real deal!!!... I feel like they actually tell you straight up what you need fixed. Not just trying to rip you off or sell you things you don't need. When you do need their help, they come through in a clucth!!! Pun intended 😊read more
Orlando Gonzalez
Orlando Gonzalez
23:03 12 Feb 21
BEWARE! I used to be a repeating customer to this shop for the past year, but I can’t bring myself to come back here... again because they don’t always cover their warranties. About a couple weeks ago I brought my 2006 Honda Civic LX over to get all of the engine and transmission mounts and a power steering pump replaced again because the mounts were not doing a good job preventing vibration like they were supposed to and the pump was making excessive noise. These parts were installed several months ago, so they should’ve been covered under warranty.I would like to mention that the vibrations occurred right after they installed these known mounts, but when this was pointed out, they claimed that they didn’t know the issue. They still made the same claim when I visited again even though I took the car to two other shops (Exclusive Repair and Prime Auto). They both confirmed that it was the aftermarket mounts that were causing the vibrations. Despite telling them this, they were still not willing to replace them. They also made excuses that they feared that the vibration would still occur even if they replaced them with OEM parts, and they didn’t want me to pay about $1,000 to get it done, even though it was their decision in the first place to buy those cheap aftermarket mounts. To add to this, Tuffy was perfectly willing to replace the bad power steering pump with a better quality one, and they did. While the newer pump is better, it’s very odd that they were willing to pay more for a newer pump, but they weren’t willing to do the same for the OEM mounts.I took the car back to Prime Auto, they replaced the bad engine mounts with new OEM ones (still kept the transmission mount in), and now there’s no more vibration. That cost me $992.15. No offense, but the fact that this shop couldn’t figure out something like this should prove what their level of expertise is. If you choose to go to this shop or any other Tuffy, be cautious. They are willing to choose cheap parts for your car, are inconsistent with their warranties, and are willing to let you be with your car problems no matter if you're a loyal customer.read more
Jackie Szynskie
Jackie Szynskie
15:44 08 Feb 21
The sales manager is who helped me. He answered all my questions. When additional services were suggested, I like the... way he put his self in the position. He said "I won't put it back in my car." Very friendly, quick, knowledgeable and personable. I was able to bring in my own oil and filter, which not a lot of places will let you do. I would suggest to anyone and will be returning again.read more
Kevin Maun
Kevin Maun
22:29 01 Feb 21
Went in for oil change. Asked to check tire keeps going low. Said tire needed to be replaced couldn't fix. High price... for new tire. Took to another place they said nail right in the middle of tire and it can be plugged. No need for new tire. This is a shoddy place. 2 stars too high but a little credit for oil changeread more
Kathleen McGlynn
Kathleen McGlynn
00:14 31 Dec 20
Tony and the guys always take care of me and my car. Thank you guys!
Annette Huerta
Annette Huerta
17:10 23 Nov 20
Had a friendly experience with the gentleman who did my alignment. Nick was extremely helpful and honest! Gentleman at... the counter, Mr. Wilson was kind as well. I will be taking my business back! Thank You!read more
Badina Whitman
Badina Whitman
05:27 23 Sep 20
Came is as a walk in brakes were grinding. They took me right in and went through my car. Also found other bad parts... and gave me a total estimate. Knowing I needed a lot they offered me a deal and sa saved me almost 500 dollars plus an extra 100. I mean wow who does that... superior service and done that day. Brand new car and walked out with a signature and my keys didn't even open my wallet. Thank you joseph, So much.read more
tb15
tb15
14:07 19 Sep 20
Never have I met someone who has worked so tirelessly to help my fix my Car. Joe is an A+ mechanic and without a doubt... one of the most generous mechanics I have ever encountered. He truly is an amazing person and its a genuine pleasure doing business with him.read more
Shirley Hughes
Shirley Hughes
00:27 16 Aug 20
I left there feeling very confident that I understood everything that they had explained to us and that all of our... questions were answered.read more
Kristina Lee
Kristina Lee
00:25 05 Aug 20
Great car fix-it place. I just showed up 30 min after their official closing time with a flat tire. They stayed late... for me and the patched it right away! I have used them for my last two cars and they have always been so helpful and fast. Really nice owner. Can’t recommend it enough!read more
Tom Clabaugh
Tom Clabaugh
22:13 30 Jul 20
Good daily special, good service, good atmosphere
Timothy Book
Timothy Book
03:54 29 Jun 20
I asked for a the $19.99 oil change and tire rotation special on 26 June at 4:15PM. The service tech tried to get me... to upgrade to a more expensive oil change, which is normal and annoying, that I declined and again reminded him that I wanted my tires rotated.The service tech said that he would see if the tires on my truck needed rotated. I then received a call saying that my lower control arms needed replaced and it would cost $894 to replace the them and align the truck. I declined the repair option and again repeated to a different service tech that all I wanted was the oil changed and my tires rotated. When I went to pick up my truck they had not rotated the tires because they said that they didn't want to ruin another tire with the rotation of a good tire to side with a bad control arm. The last oil change and apparent tire rotation was also performed at the same Tuffy's. I'm disappointment that I had asked three times to get my tires rotated and the service techs failed to follow through with my request. I also believe this Tuffy's failed to rotate my tires during my last oil change. While I have no proof, there were no finger prints on the wheels and 5 days later when I changed the brakes (a discrepancy from a 2018 oil change at this same Tuffys) the tires were stuck to the hub assemblies. I'm not looking for a refund or free oil change just never want to take my business to this establishment again. So angry I actually sat down to type this out which I NEVER do. I guess I'm changing the control arms and rotating my own tires this weekend. Thanksread more
8906tomtom .
8906tomtom .
09:46 30 Apr 20
Tuffy's is my go-to whenever I need car repairs or even just an oil change, they have a solid team and do great work.... I had to have extensive repairs done and they were with me every step of the way. Tony called me on a regular basis to update me and when additional issues came up he discussed my options with me including cost, whether something could wait and explained anything I had questions about. At the end of the day my car drove like a dream, and I can't recommend the Papillion Tuffy Team enough.read more
Hailey DeLira
Hailey DeLira
22:55 24 Mar 20
I took my hyundai Tucson in a few weeks ago to get a second opinion about pricing. I worked with Joseph Blevins, who... not only beat the price of the first place I went to, he also gave me a deal on the rest of the work that I need done. He was able to replace what I needed just in time, and I feel much safer now. Great service.read more
Paula Monteith
Paula Monteith
16:06 14 Mar 20
This is my second time coming here for an oil change, and I’m now a devoted costumer. The people who work here are... informative, friendly, and amazing to work with. I can’t recommend them enough. They also have a military discount which is helpful.read more
Darius Kel
Darius Kel
22:53 01 Feb 20
My brakes went bad on my car. The guys here got me back up and running at a very reasonable price. Staff was very... friendly and the work was done fast and efficiently. I cant recommend anyone else higher. 100/10 will go here again for service.read more
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