Description

West Center Automotive is located at 8250 Grover St Omaha, NE 68124 | Phone: +1 402-391-9538

Location

8250 Grover St Omaha NE 68124

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West Center Automotive
4.5
Based on 25 reviews
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randy Fellows
randy Fellows
00:23 05 Feb 20
Great company and very knowledgeable people!
Margaret Rost
Margaret Rost
04:34 25 Jan 20
Needed a new battery, they got me in and out pretty quickly.
Kenny Downing
Kenny Downing
15:37 15 Oct 18
My wife and I have been taking our cars there for a few years. Great service and honest assessments for issues and... solutions.read more
Amber Downing
Amber Downing
12:25 15 Aug 18
Great people always really honest. Been going there for years and have always treated me write.
Jean Skoglund
Jean Skoglund
12:20 04 Jul 18
Work done right the first time at a fair price. Helpful, respectful.
Jennifer Wassenberg
Jennifer Wassenberg
15:35 13 Sep 17
My first (and last) time trying West Center Auto and had a terrible experience. Dropped my car off last night near... closing and let them know that I had just had a quick diagnostic on my car and the C1 was misfiring that I didn't have the correct tool to check. He didn't take down any of my information except a name and number, said they would call tomorrow... Odd but whatever, it should be a simple enough fix. At 1 pm the next day I still had not heard anything so I called the shop, spoke with Ed, he stated they had just begun diagnostics and would call back. Cool. About 2 hours later I thought this was getting a little long to still be looking at a spark plug and coil, so I called again for an update and Ed became extremely demeaning, mocked me about knowing what caused a misfire, was sarcastic and laughed out loud at my serious concerns at times. After I stated I wasn't sure I even wanted to work with them he yelled at me to come pick up my car and hung up on me.I called back immediately and asked to speak with the owner, Ed laughed and said, "Oh if you think I'm bad, you don't want to talk to Terry, the manager! I'm the nice one compared to him!" I eventually got Terry and recapped what had happened so far with his shop, he offered no apology and just asked if I wanted them to fixed the car or not? I was appalled by the behavior of both this completely unhinged employee Ed and an owner who clearly does not care about customer service. Avoid this shop like the plague, they are absolutely awful people and mechanics all around. Especially if you are a woman, they are clearly discriminatory here as I'm sure there is no way that Ed would condescend a male in that manner. Just atrocious, your company doesn't belong in a nice town like Omaha.read more
Wilbert Gilbert
Wilbert Gilbert
20:17 29 Sep 11
So the poor rating is not reflective of the mechanical service but rather the customer service. We had to have 4 new... tires mounted and balanced and the belts replaced on our minivan so I stopped by and got a quote. After calling in the AM there seemed to be a disconnect when I arrived to have the work done. But all was done as requested.When I got home my wife mentioned that the old tires were still in the back of the van and to my surprise they were. When I called the shop to let them know they forgot to take the tired they explained that was a state tax that had nothing to do with them and that I didn't purchase the tires from them. I mentioned that I had called some other shops some of which were less expensive and all included tire disposal I was interrupted in a very nasty tone with the following "We don't price match we never did and we never will. We do quality work so we just don't care" Then the call got disconnected. When I called back I was told the fee for disposal was $3 per tire.So I get the price match deal but why the attitude and why not tell me there was a fee for disposal ahead of time? Am I the only one who has no idea what to do with used tires? I will likely bring the tires to them and pay the extra $12 but that will be the LAST time I patron that shop!"Although your customers won’t love you if you give bad service, your competitors will."read more
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