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West Omaha Auto Service is located at 5253 S 133rd Ct Omaha, NE 68137 | Phone: +1 402-330-0472

Location

5253 S 133rd Ct Omaha NE 68137

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West Omaha Auto Service
4.9
Based on 243 reviews
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Aaron Lagemann
Aaron Lagemann
20:59 05 Apr 21
Been a customer for about 5 years now. They have built up a high level of trust with me. Very open and honest about... the health of each of our cars. They will always advise on work that is critical and must be done for safety reasons, then work that can wait. They understand most people are on a budget. Anthony and the guys are great with customers. They are very down to earth and they will feel bad when breaking 'bad' news of a costly repair that is needed. But they always back up the work with photos and reasons why the work is necessary. I view them as a trusted service provider just like I would my utilities, cable, internet, etc.I'd also like to say that work is done almost surprisingly quickly - we have had several larger repairs done that require parts to be ordered and we have never waited more than a few days. But most repairs are in and out the same day. Communication is always great as well because Anthony and co. run a tight ship in the 'front of the house'. I just can't say enough good things about this business - they are doing things the right way - putting customers first and the rest will take care of itself - i.e. very happy customers who genuinely want their business to succeed. Congratulations on the new location guys!read more
Don White
Don White
18:50 01 Apr 21
They were thorough and honest and did not try to up-sale me on anything. They told me there were three possible issues,... but after they fixed the first one they thought it might resolve the other two. It did. I was more than pleased with their service and integrity! Found my Auto Repair Shop!!!read more
aaron cosentino
aaron cosentino
17:42 17 Mar 21
So I had an incident and needed a new rear axle brought it into west o auto they let me know everything it needed... before moving forward I agreed the bill was fair for what needed done. Few weeks later I had an issue I thought was the rear end they had worked on called them up they said no problem bring it in they looked over the vehicle needed to be aligned again is what seemed to be the problem no charge and made everything right. This company is doing things the way they should be done and I highly appreciate and respect that and is my reasoning for my review and my recommendation!read more
Alex Nielsen
Alex Nielsen
23:37 23 Feb 21
Absolutely amazing service, as honest as they come. Took in my vehicle for emission issues, they identified the... problem as being covered under a manufactures extended warranty and advised me to go to the dealer. They could’ve easily done the work and charged me but instead did the right thing sent me on my way and didn’t charge a diagnostic fee. Amazing! Thanks Chase and Anthony we will be back in the future. Keep up the amazing work.read more
tony tone
tony tone
21:54 17 Feb 21
They do an amazing job at this family owned shop! I brought my Subaru Forester here because of the good reviews & I... wasn't disappointed. They thoroughly inspected my car and even sent pictures of the inspection to my phone. Only came in for an oil change but left the shop with a better idea of the condition my car is in. Although my car needs some work with a couple leaking gaskets, they were never pushy or scared me into servicing it like others do.Referred my girlfriends Chevy after my experience and they fixed the issues with the RPM & found out what the root of a burning smell from the heater was all about!! Not only that, they could have easily cheated her out of money because it was somewhat of a simple fix but they did not! The customer service is amazing and the atmosphere is very friendly and professional here. Finally found a great shop in town!read more
Chris McCann
Chris McCann
19:54 13 Feb 21
The people at West Omaha Auto especially Chase and Anthony always do a great job communicating. They keep you in the... loop and fix it right the first time. Very reasonable pricesread more
Angela L
Angela L
18:50 30 Jan 21
If you need auto repair or maintenance, West Omaha Auto Service is the place to go! I live in Millard and they are the... most respectful and honest auto service I’ve ever had. I’ve been ripped off too many times and once I found West Omaha Auto Service (behind O’Reilly’s part store off of Q St & 133rd), I was so impressed with their quality of work and timely repair. They were honest and I will be using them for all of my future auto needs.read more
gilmannn
gilmannn
17:21 29 Jan 21
Dropped my car off right before they closed. Following day got a call early in the morning and was given a reasonable... estimate. I asked them to drop the price even a little more and they didn’t have a problem with it. Thank you. Great experience, highly recommend bringing your vehicles here.read more
M KB
M KB
13:31 20 Dec 20
When I went in by myself to get an AC recharge for MY car, it was all fine. Asked to check out 2 other issues in the... car. One night overnight without the car. Then, called me directly saying it would be another night, it would be $x and they could get it fixed.I was NOT made clear on what was being “diagnosed”/“fixed” and what the costs actually meant. Had my father come with me to pick my car up because I wanted to be clear on the $300+ I’d be paying for the recharge + whatever else. Again, kept my car for two nights.I don’t know cars very well. The vehicle is MINE, I am the only driver and was paying for MY car to get fixed. The man at the counter asked my dad for his number and that he would not be communicating with me anymore because he was [quote] “crystal clear on the phone.” I still misunderstood.Extremely unprofessional and condescending.read more
Skyler Joyce
Skyler Joyce
23:40 13 Dec 20
My in-laws have lived in this area longer than I've been alive and they swear by these people. Every interaction I've... had with them has been totally transparent.They will let you know about everything step by step and are sure not to surprise you with any unwanted/unplanned expenses. They also offer a military discount.They are friendly, helpful, and honest. You can't ask for much more from a mechanic.read more
Remy Vance
Remy Vance
20:28 19 Oct 20
I’ve taken two of my bosses vehicles here for repairs. My bosses are happy with the services and pricing which makes my... job easier! I’d highly recommend.read more
Daniel Joseph
Daniel Joseph
23:32 21 Aug 20
This shop always shows us why we should never consider going anywhere else. They cement that they’re the best for a... reason. We’ve used them for years. Even after we moved to Lincoln we still drive and hour just to get our car worked on there. If they had a motto it would be “ treat your customers the right way the first time “. I’d gladly drive longer just to get the service me and my wife have received from them time and time again.read more
Tyerra Moore
Tyerra Moore
20:27 07 Aug 20
I was very impressed with the service and courteousness of the employees. The pricing was very affordable will be using... this service in the futureread more
Megan Gerteisen
Megan Gerteisen
01:40 01 Aug 20
I first started taking my car here when I needed a second opinion and was referred by a family friend. They were... willing to help me out at the last minute with a much needed repair and ever since I’ve taken my car here. They are always honest and up front about what needs done, they show me what is wrong and explain it. They have reasonable prices and work with you, they even have free loaner cars if you plan ahead! The staff here are extremely friendly and welcoming, and Anthony is always willing to help out in any way he can! I would refer anyone here!read more
Callie Harper
Callie Harper
19:19 20 Jul 20
I had to take my car in the last minute to get a patch on my tire and they were so quick to help and so so kind and... nice the entire time and turned my day around. I couldn’t recommend them enough! So grateful.read more
Ryan Graham
Ryan Graham
11:25 01 Jul 20
If you're looking for a trustworthy repair ship please look no further. We've been taking our cars here for quite a... while and won't consider going anywhere else. Staff is friendly and helpful.read more
Kelly Gibson
Kelly Gibson
00:57 21 Jun 20
This was our first time using West Omaha, and we just knew from the get go, we could trust them. Professional but super... easy to talk to. We kinda already knew what our Jeep needed going in but they verified and fixed the problem. No extras like you get from alot of shops. Thanks guys for your honesty and comparable pricing. We will definitely return.....oh and the office smells great. :)read more
Matt McNulty
Matt McNulty
03:11 05 Jun 20
Great customer service! Great family owned business. They do great work and go above and beyond to accommodate you.... Highly recommend them!read more
marsha smith
marsha smith
18:54 22 May 20
It is very easy to schedule an appointment and a quick turnaround to get your repair done at West Omaha Auto Service. ... The cost for repairs was consistent with other service providers but the professionalism is second to none.read more
Bobby Dixon
Bobby Dixon
13:31 11 May 20
I had new rotors put on and my car drives so much better. It’s hard to find anyone you trust to work on your car. I’ve... had bad experiences other places in the past. This was great. I will definitely recommend West Omaha Auto and go back if need be!! Thanks guys!read more
Jillian Tafoya
Jillian Tafoya
23:18 16 Apr 20
West Omaha Auto Service should be your go-to shop for your car needs. They are giving back to the community by giving... away free oil changes for first responders, medical personnel, daycare providers, and pharmacists during the pandemic. I made an appointment to get my car in and they had it done the same day. They made me aware of a couple potential problems, included pictures, and gave me estimates. They were never pushy, just gave me the facts. Honest and reliable. Please consider them next time you need any work done. Tom and Anthony were both pleasant and hospitable. Thank you!!!Return Visit 11-6-20Another great experience! They are great at communicating what is going on with your car, what it will cost to fix it, and what your options are. They were on time and a very friendly. When I came out to pick up my car, they even left a cute little gift bag. Love the service that they provide.read more
Hannah Mapes
Hannah Mapes
18:49 15 Apr 20
Had my dealership tell me I needed a 5800 engine repair, decided to get a second opinion here and didn’t regret it!... I’ve been notoriously talked to like I know nothing about cars bc I’m a young woman but I never felt that way here! Kindest personnel, honest, straightforward, and they provide pictures too! 20/10 recommend! Ended up with a just under 2000 bill. They’re not pushy and don’t BS you with extra charges either.read more
Elissa Larson
Elissa Larson
22:52 27 Mar 20
Called on a Friday to schedule an appointment for Monday and they told me I could bring it and they would try to get to... it today. Expecting my car not to be looked at until Monday morning, I was surprised to get my inspection report before I even got back home!! And to add, they even fixed everything and my car was available before closing time. But the cherry on top was the fact that the Grand total ended up being 80- something bucks UNDER the quoted price. It's bit of a drive for me from my house but my car wont go anywhere else!! Thanks guys!!read more
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