Description

Hiro 88 Millard is located at 17664 Welch Plaza Omaha, NE 68135 | Phone: +1 402-702-8800

Location

17664 Welch Plaza Omaha NE 68135

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Hiro 88 Millard
4.4
Based on 533 reviews
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Kory Collins
Kory Collins
04:52 07 Sep 20
Seated right away, sushi was very good and did not take long to come out. Service very friendly.
Steph Senn
Steph Senn
02:37 07 Sep 20
Order was placed at 7pm on Sunday 9/6/2020. The order was supposed to be ready for pick up at 7:43. After arriving at... 7:40 to pick up the order, I was informed that the order wasn’t ready yet. I asked the hostess with brown braided hair how long it would be to which she rolled her eyes and told me sushi takes time to make. Again I asked how long until the order would be ready and she continued to refuse to answer me. A nice young man said “about 10 min”. I thanked him and went outside to wait. I entered the restaurant again at 8pm. Again I was told that the order wasn’t ready and they didn’t know when it would be ready. There was another customer who had been waiting for over 30 minutes for his to go order and when he told the manager that he had a baby waiting in the car, he was ignored. Another customer had placed an online order that was scheduled to be ready at 7:30 and at 8:00 he was still waiting. When he asked to speak to the manager, the manager told him it was Happy Hour and it takes longer. The man said he placed the order at 4:34 and requested it to be ready at 7:30. Instead of apologizing for the long wait, the manager started interrogating the customer about what app he used to place the order. The manager never apologized for the inconvenience and merely said he would “go check on the order”. I asked the manager if he would check on my order as well to which he seemed irritated. I explained that the order was placed at 7pm with a 7:40 pick up time. He responded in an irritated manner and said “its happy hour”. I asked him if dine in customers actually waited an hour and 20 minutes for their orders and he turned his back to me and under his breath said “this isn’t fast food”. He was incredibly rude. I understand restaurants get busy, but in all my dining experiences, I have NEVER had to wait 1:30 minutes for sushi. The manager never came out again and had his host and hostess staff deal with several disgruntled customers. This is unfair to his employees. As the manager, he should have apologized and handle the situation instead of walking away. In my opinion, if a restaurant knows they are going to be busy due to a Happy Hour, they should schedule the appropriate number of staff to handle the influx of orders. Restaurants rely on customers and online orders to survive, clearly the manager at Hiro 88 tonight needs to realize thisread more
Liz Henkenius
Liz Henkenius
13:50 03 Sep 20
The service and the food was good. I think I would probably try things other than sushi, the Brussels Sprouts were... amazing.read more
Jesse Flynn
Jesse Flynn
03:56 26 Aug 20
Very good sushi! We sat outside & our service was very promt & professional!
Maya Market
Maya Market
02:52 26 Aug 20
Friend staff! They have take out available for anyone needing a good sushi selection.
scott rocole
scott rocole
01:18 27 Jul 20
We waited over 90 minutes to get our takeout, there were five tables full of people that showed up after us, got their... food, ate and left before we got our food. The waiter said that he was checking on it multiple times in 45 minutes. After an hour and 15 minutes I asked the waiter if they forgot about us, he said no and our food was being bagged up. 15-20 minutes later it showed up. I asked the young lady if this is normal and she says they are extremely busy. There were over 10 empty tables in the place. Excuses, if I could give zero stars it would’ve been zero stars. No apologies, kiss my a$$ or nothing from them. It was like it was everyday business for them. Plenty of places to get sushi in this townread more
Jenna Porterfield
Jenna Porterfield
00:13 25 Jun 20
I placed an order for carryout over the phone. Staff was helpful, the food was delicious and ready at the expected... time. Would definitely go back!read more
Hannah Fletcher
Hannah Fletcher
04:29 18 May 20
Every time we order it's always on point! They're super friendly and accommodating.
Deb Griewski
Deb Griewski
14:03 15 Feb 20
The sushi boat was absolutely amazing, and my braised scallops the best I've ever had. They were huge! The waitress was... wonderful and kept checking on us. A fabulous dining experience!read more
Jon Fasse
Jon Fasse
02:18 14 Dec 19
Maybe I give out 5 star reviews too easy, but this was my first time at this Hiro location, and it was very enjoyable.... The servers were very attentive, and gave great menu suggestions. I am glad we went for a spontaneous happy hour trip, and will likely be returning in the future for more good sushi and good drinks.read more
Ryan Lenhart
Ryan Lenhart
02:10 31 May 19
Great wait staff and food! The prices aren't outrageous either.
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